FAQ
All questions
Straight answers.
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01
How does the API work?
Your app sends document details to our REST API; you receive a real-time Y/N/D result in the response. We do not store names, dates of birth, or document numbers. Pass/fail outcomes are kept only as audit metadata and are not retrievable later via GET.
02
What do I need to integrate?
An API key, our published docs, and a server-side integration. Test keys (sk_test_*) work against test-api.veroid.com.au with real test-hub verifications and confirmed IVS test records, with no credits consumed. Switch to api.veroid.com.au with sk_live_* for production when approved.
03
Is VeroID live?
Yes. VeroID is live for production identity verifications and screening for approved accounts. Create an account at dashboard.veroid.com.au, pay the developer onboarding fee for API access, or subscribe for dashboard checks.
04
How do I get started?
Sign up at dashboard.veroid.com.au. Complete the IVS registration form (Business User for dashboard accounts, Identity Service Provider for developer API accounts) and select One Shot Ventures Pty Ltd on the official form. After VeroID verifies your registration, developer accounts integrate on the test hub, then go live on api.veroid.com.au when approved. Dashboard accounts subscribe and run checks from the UI.
05
What is the IVS registration form?
Every customer must register with IVS/IDMatch before live verification access. Dashboard accounts register as a Business User; developer API accounts register as an Identity Service Provider. Select One Shot Ventures Pty Ltd on the official form, then confirm submission in your VeroID dashboard settings. Open official IDMatch registration form
06
How does identity document verification work?
The Document Verification Service (DVS) is the only national capability offered by the Australian Government for businesses and government agencies to instantly and securely verify their customers' identity, without compromising their privacy. Government agencies and businesses can use the DVS to verify identity documents. This will involve checking certain biographic information on an identity document, like someone's name, address, or date of birth. Once a person provides express consent and their government-issued identity document, the DVS verifies the document against the government-held record.
07
How does developer pricing work?
Developer accounts pay a one-time $750 onboarding fee (ex GST), which includes 100 verification credits. Live checks are $1.95 per identity verification and $0.95 per screening check (ex GST), with no contract or monthly minimum. Additional credits can be purchased as prepaid packs and do not expire while your account is active.
08
How does dashboard pricing work?
Dashboard accounts subscribe for $49/month (ex GST), which includes 10 verification credits each billing period and access to run checks from the dashboard UI. You can buy additional credit packs while your subscription is active. Dashboard accounts are not issued API keys. No developer onboarding fee applies.
09
Do credits expire?
Credits do not expire while your account remains active.
10
What if I run out of credits?
On prepaid developer accounts, API calls return an error when credits run out. Top up from your developer portal and you are back in business. High-volume customers can discuss monthly invoicing separately.
11
Do you offer enterprise pricing with monthly invoicing?
Yes. High-volume customers (1,000+ verifications/month) can switch to monthly invoicing with volume discounts from $1.25/verification. Contact hello@veroid.com.au to discuss terms.
12
What about compliance and screening?
We offer a Screening API for sanctions, PEP, and adverse media at 0.5 credits per live check. Sandbox screening uses predefined test names for integration testing only, not open search. For consent obligations, see docs.veroid.com.au/docs/consent and IDMatch guidance for users.
13
Do you offer ongoing monitoring?
Yes. Developer accounts can enroll names for ongoing screening after the first check. VeroID re-screens on a daily, fortnightly, or monthly schedule (monthly is the default). Monitoring fees and included re-screens are set out in your Plan Terms in the dashboard. Completed runs can be delivered to a signed webhook.
14
Who are you?
VeroID is operated by One Shot Ventures Pty Ltd (ABN 50 690 149 609) in Brisbane. Luke Ford is Founder and CEO; Jason Ford is Chief Commercial Officer. Questions: hello@veroid.com.au or book a call at cal.com/lukeford/veroid.